FAQs

1. How can I order a subscription online?

Simply click on the cover of your desired title. If you have a promotional code enter it in the box. Select your preferred payment method and then add it to your basket. You will then be able to view your 'Shopping Basket'. If you would like to order any further magazine subscriptions (e.g. a gift subscription) please click 'Continue Shopping'. Once you have finished shopping click 'Checkout', where you will be asked to fill out your delivery details and payment details.

Please note that for Rouleur magazine, US and Canadian orders are handled by our Virginia based bureau IMS News Ltd. You will be automatically redirected to their ordering site if you select USA or Canada as your country. Once there, please make sure you enter any promotional code you have to claim that offer.

2. How will my subscription be confirmed?

You will receive an email confirmation of your order within 48 hours for personal subs, or a letter in the post for gift subscriptions a few days later (we also post out a gift card for you to personalise if you so wish for gift subscription orders). You also have the option to send an additional e-gift card at the end of the ordering process if purchasing a gift subscription.

3. When will the first issue of my subscription be dispatched?

After your order has been processed, your confirmation letter will be sent and this will include details about when your first magazine will be sent to you. Privateer is published 6 times a year, Rouleur 8 times.

4. Do I have to sign for my magazine each time it is delivered?

No, your magazine will be sent through the normal post.

5. How do I renew my subscription?

You can renew your subscription online at any time. Simply click on the 'Manage Your Account' or 'Renewals' tab and enter your personal Web ID to login. Your Web ID will be confirmed in your order acknowledgement. If you choose not to renew online you will receive notification of the need to renew your subscription in enough time to ensure you don't miss any issues of your magazine, should you want to continue receiving it.

6. How do I notify you about a change of address?

Please click on the 'Manage Your Account' tab and enter your personal Web ID to login. Your Web ID will be confirmed in your order acknowledgement. Alternatively, you can send us an email at rouleur@servicehelpline.co.uk / privateer@servicehelpline.co.uk or telephone us on 01795 414938 for Rouleur or 01795 412853 for Privateer.

Rouleur magazine North American subscribers should email cs@imsnews.com or call - 1-800-428-3003.

7. Can I request a refund or cancel my subscription?

Yes, you can cancel your subscription at any time and we will refund you for all the issues that have been not mailed.

8. Gift subscriptions

A gift subscription to one of our magazines can make the ideal gift. To give a subscription as a gift simply click on the 'Gift Subscription' tab. When we send you the written confirmation we will include a gift card for you to send to the gift recipient so that you can add your personal touch and retain the element of surprise. You also have the option to send an additional e-gift card at the end of the ordering process if purchasing a gift subscription.

9. What is included in the price?

Prices displayed include all delivery costs. Any discounts to the normal issue cover price will also usually be explained.

10. Direct Debit

UK customers have the option to subscribe by Direct Debit. Depending on the offer, your payments will be spread into easy, manageable payments. As Direct Debit is a continuous payment method you are in complete control of your subscription as well as eliminating the need for renewal notices.

11. Is the online payment system secure?

Yes. We use SSL encryption software to keep the details of your order and credit/debit card information secure.

12. Can I order a subscription for delivery to an address outside the UK?

Yes. As the magazines are despatched from the UK, higher delivery costs will apply for delivery to addresses outside the UK. These will be displayed in the price summary once you have selected the country to which you want the magazines delivered. The prices displayed include delivery costs and taxes (where applicable).

13. What can I do if I do not receive an issue on time?

Please email our customer services team or contact them using the information listed further above. Please remember to notify our customer services team if you change address.

14. Back issues and merchandise

If you would like back issues of any magazine or would like to order and Rouleur merchandise please visit www.rouleur.cc. All subscribers get an exclusive 10% discount off all products.

If you have a question which has not been answered here, please contact customer services.